Current Warmline patients will need to fill out a form. Click this button below to access.
The OPEN Warmline provides same-day buprenorphine prescriptions for people who are in withdrawal from opioids or people who want to start or continue treatment for an opioid addiction. After your first visit, Warmline staff will follow up with you to make sure you got your medication and can link you to a long-term treatment provider.
The OPEN Warmline is open Monday through Friday from 9am-4:30pm, the last appointment beginning at 4:30.
NO INSURANCE REQUIRED
A person calling the OPEN Warmline will be connected to a Warmline Navigator. After a quick registration, callers will talk with a medical provider via telehealth that same day to determine the best plan for the caller’s needs. If a prescription is needed, the provider can prescribe buprenorphine. After the visit, the Warmline team will check-in with the caller to ensure they received the medication from the pharmacy, and it is working as intended. Warmline Navigators will also assist the caller in finding a local long-term treatment provider and if desired, connected to a peer recovery coach.
*If at any point, the OPEN Warmline cannot meet a patient’s care needs, Warmline staff will link the patient to a provider that can provide the needed medical or substance use service.
The OPEN Warmline is staffed by a team of care navigator, a nurse care manager, peer recovery coaches and medical providers to provide same-day prescriptions for buprenorphine to treat opioid withdrawal and addiction. Through our telehealth services we hope to provide easy access to buprenorphine, a lifesaving medication.
| Eliza Hutchinson, MD, Warmline Physician Director I am enamored with the process of melding my medical knowledge with each patient’s expertise of their own bodies and lived experience. Through relationship-based work, we can together design the best plan for addressing medical issues as well as the social influences that shape health. Beyond the exam room, I also see my role as an advocate for individual and community health and social justice. |  |
| Daniel Oram, MD, Warmline Provider My goal is to listen intently during each visit, bringing with me the broad skill set of family medicine. In turn, patients teach me about themselves and their communities, so that we can work as a team toward overall health and wellness. |  |
| Danielle DuBois, PA-C, Warmline Provider I have a background in primary care and oncology. I work to provide high-quality, culturally competent and evidence-based care to patients. I hope to work together to achieve the best patient outcomes possible through shared decision making at every visit. |  |
| Amanda Hartwell, FNP, Warmline Provider What drives me as a provider is getting to know my patients’ stories, both their struggles and their strengths, and becoming a partner in helping them to achieve their health goals. I love to educate and motivate patients to reach the best possible health that they can. It is an honor and a privilege to serve this community alongside my stellar colleagues. |  |
| Melissa DeMarse, LPC, CAADC, Warmline Care Navigator I’m a Licensed Professional Counselor with experience in behavioral health, substance use treatment, and managed care. I’ve worked in diverse settings, including emergency departments, residential programs, office-based addiction treatment, and community mental health systems. My focus is on creating a safe, supportive space where people feel seen and heard as we partner together toward their health goals. |  |
| Allison Gorine, LMSW, Warmline Care Navigator Allison is a Licensed Clinical Social Worker (LMSW) and a proud graduate of the University of Michigan School of Social Work. She has over 10 years of experience working in mental health settings and providing direct services to individuals with substance use disorders. Her own recovery from opioid use disorder and lived experience inspire her deep commitment to harm reduction interventions. |  |
| Madison Hille, LMSW, CAADC, Warmline Care Navigator Madison is a Licensed Master Social Worker (LMSW) and has her Advanced Alcohol and Drug Certification (CAADC). Madison earned her Masters in Social Work and Certificate in Alcohol and Drug Abuse Studies (CADAS) from Wayne State University. With previous experience in an adult Outpatient and Opioid Treatment Program (OTP), Madison is skilled in supporting individuals receiving Medication for Opioid Use Disorder (MOUD) and helping individuals navigate recovery with evidence-based, person-centered care. Madison is passionate about providing compassionate support and empowering individuals on their path of recovery. |  |
| Ciara Gray-Walker, Nurse Care Manager Dedicated and compassionate Registered Nurse helping people reclaim their lives and feel hopeful again is the most rewarding part of what I do. Every small win matters. I believe in meeting people where they are, offering kindness, education, and encouragement every step of the way. Recovery is hard—but no one has to do it alone. |  |
| Thomas Jones, Peer Recovery Coach Recovery means many things. I do this work to support people interested in discovering what recovery means to them, free from agenda or judgement. |  |
| Britte’Nee Simpson, Warmline Manager Britte’Nee Simpson is the Warmline Manager at OPEN. She began working in overdose prevention in 2019, serving as a clinic manager for an outpatient substance use clinic. Britte’Nee worked as a contractor for the State of Michigan, supporting initiatives to expand medications for opioid use disorder in Michigan jails and prisons. Britte’Nee is excited to support low-barrier access to buprenorphine through the OPEN Warmline. |  |
Buprenorphine, also referred to as “bupe” or its brand name Suboxone, is an FDA approved medication that has been proven to reduce withdrawal symptoms and cravings in people who use opioids. Buprenorphine has also been proven to reduce the risk of overdose deaths. Buprenorphine is safe to use for short-term treatment or long-treatment and is used by some people for years or the rest of their lives.
Buprenorphine is available as an oral medication that is taken daily, or available as a long-acting injectable medication that can be received monthly. The Warmline is only able to prescribe oral medication but can connect patients to in-person treatment if they are interested in treatment with long-acting injectable buprenorphine.
Examples of opioids include heroin, fentanyl and prescription pills like oxycodone (Percocet, OxyContin), hydrocodone (Vicodin), codeine, and morphine.
The time an appointment will take will vary by patient, but for most patients the appointment will take about 30 minutes.
No problem! Insurance is not required. If you do have insurance, we will bill the insurance for the visit.
We are able to cover the costs of the initial prescription for patients who do not have insurance.
After an appointment, our team will follow-up with you to make sure your medication is working and to connect with you a local treatment provider who can provide on-going care.
Prescribers must give patients opioid education using Michigan’s Start Talking Form whenever they prescribe an opioid medicine. This rule does not apply to other controlled substances that don’t contain opioids. The form must be filled out and kept in the patient’s medical record only when an opioid is prescribed. Learn more.
Instructions for OPEN Warmline patients on how to manage opioid withdrawal symptoms.
Instructions for OPEN Warmline patients on how to start buprenorphine via standard initiation.
Instructions for OPEN Warmline patients on how to start buprenorphine via 7-day low dose initiation.
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Instructions for OPEN Warmline patients on how to start buprenorphine via 4-day low dose initiation.
Learn how to use fentanyl test strips to reduce risk of an overdose.
