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The OPEN Warmline provides same-day telehealth evaluations, treatment, and care coordination for Michigan residents with opioid use disorder. Individuals may contact the Warmline directly to receive care.
When clinically appropriate, an OPEN Warmline Medical Provider may prescribe buprenorphine and other supportive medications to help treat opioid use disorder and manage withdrawal symptoms and cravings. Because the OPEN Warmline is a short-term service, our team helps individuals connect with long-term treatment and support resources in their communities.
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m.
Last appointment: 4:30 p.m.
If the OPEN Warmline is not the right fit for an individual’s needs, staff will help connect them with an appropriate medical or substance use treatment provider.
A Care Navigator speaks with the individual about their substance use history, current needs, and treatment goals and completes a brief registration. Our team will confirm you identify to ensure we are providing care for the right care for the right person.
The individual meets with a Medical Provider by telehealth that same day. Together, they discuss the individual’s needs and available treatment options. When clinically appropriate, the provider can prescribe buprenorphine and other supportive medications.
After the appointment, if medication was prescribed, a Registered Nurse follows up to ensure the individual received their medication from the pharmacy and that it is working as intended.
Because the OPEN Warmline provides short-term care, Care Navigators work closely with individuals to help them connect with long-term providers, peer recovery support, and other helpful resources in their communities.
*If at any point, the OPEN Warmline cannot meet a patient’s care needs, Warmline staff will link the patient to a provider that can provide the needed medical or substance use service.
To receive OPEN Warmline services, individuals must:
The OPEN Warmline team uses a combination of phone and video throughout the care process based on each individual’s needs. Individuals should be prepared to participate by phone and, when requested, by video.
Insurance is not required. Individuals without insurance can receive OPEN Warmline services at no cost, and our team can help address the cost of prescribed medication.
No patient portal or special application is required to receive care.
Buprenorphine, also referred to as “bupe” or its brand name Suboxone®, is an FDA approved medication that has been proven to reduce withdrawal symptoms and cravings in people who use opioids. Buprenorphine has also been proven to reduce the risk of overdose deaths. Buprenorphine is safe to use for short-term treatment or long-treatment.
Buprenorphine is available as an oral medication that is taken daily, or available as a long-acting injectable medication that can be received weekly or monthly. The Warmline is only able to prescribe oral medication but can connect patients to in-person treatment if they are interested in treatment with long-acting injectable buprenorphine.
Examples of opioids include heroin, fentanyl and prescription pills like oxycodone (Percocet®, OxyContin®), hydrocodone (Vicodin®), codeine, and morphine.
The OPEN Warmline is a short-term telehealth treatment and care coordination service that launched in September 2025 to expand access to opioid use disorder treatment across Michigan. Our team includes Medical Providers, a Registered Nurse, and Care Navigators who are licensed behavioral health clinicians. Some members of the Warmline team also bring valuable lived experience of substance use disorder to their work.
The OPEN Warmline offers same-day evaluations and treatment to support individuals in their recovery. Medical Providers assess each individual’s needs and can prescribe buprenorphine when clinically appropriate. Buprenorphine is a lifesaving medication that helps reduce opioid withdrawal symptoms and cravings.
Care Navigators provide comprehensive care coordination, brief interventions when needed, referrals to wraparound services, and ongoing support during an individual’s time with the Warmline. As part of this short-term service, the team helps individuals connect with long-term providers and other recovery resources in their local communities.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
No problem! Insurance is not required. If individuals do have insurance, the Warmline will bill the insurance for the visit.
The Warmline is able to cover the costs of the prescription for patients who do not have insurance in the short-term while they obtain insurance coverage.
The time an appointment will take will vary by patient, but for most individuals, their first appointment from start to finish is about an hour.
Prescribers must give patients opioid education using Michigan’s Opioid Start Talking Form whenever they initiate an opioid medicine. The form must be discussed with the patient and signed by the patient. It is kept in the patient’s medical record. Learn more.
Instructions for OPEN Warmline patients on how to manage opioid withdrawal symptoms.
Instructions for OPEN Warmline patients on how to start buprenorphine via standard initiation.
Instructions for OPEN Warmline patients on how to start buprenorphine via 7-day low dose initiation.
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Instructions for OPEN Warmline patients on how to start buprenorphine via 4-day low dose initiation.
Learn how to use fentanyl test strips to reduce risk of an overdose.
